The strategy: American Eagle Outfitters’ bet on star power is helping the company recover from its sales slump.
The retailer’s controversial campaign with Sydney Sweeney has been hugely successful, the company said, helping to boost brand awareness and drive shoppers to stores. Its recently announced collaboration with Travis Kelce also delivered an immediate sales bump.
Reversal of fortunes: American Eagle badly needed a win after a poor Q1, in which it had to write off $75 million of inventory after badly misjudging spring and summer apparel trends. While the full impact of the Sweeney and Kelce campaigns won’t be evident until the company reports Q3 results, American Eagle’s solid Q2 performance showed that it is quickly getting back on track.
All publicity is good publicity: While brands usually try to avoid controversy at all costs, American Eagle’s polarizing campaign ended up working in its favor. The endless stream of social media takes and news coverage provided plenty of earned media—and plenty of opportunity to raise awareness and acquire customers.
Our take: American Eagle’s celebrity-led marketing strategy is driving its recovery after a poor start to the year. By turning controversy into buzz, the brand’s campaigns have revived interest in its core products and expanded its appeal to a broader audience.
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