The news: Changes to Amex’s and Chase’s credit card welcome offers do away with guaranteed points for new cardholders, per CNET.
Welcome offers shifts: Amex and Chase used to guarantee a fixed number of points and perks for top-tier card signees.
Utilizing ambiguity: The allure of a hefty sign-up bonus will be a tantalizing gamble for potential cardholders—while still giving Amex discretion to award only a few enrollees with the full point package.
Amex is betting that once a cardholder is already approved, even a reduced point package will still be enough for a signee to commit to a new account.
Our take: Amex and Chase are trying to maximize their marketing appeal while also limiting their rewards costs.
However, these cards’ appeal to undecided consumers rested in no small part on their one-time signup windfall—Chase’s Sapphire Reserve’s welcome offer alone nearly paid for the entire card.
With the firm promise of those massive sign-up incentives fading, both issuers are going to have to crunch a delicate calculus to recruit the cardholder base they desire.
This content is part of EMARKETER’s subscription Briefings, where we pair daily updates with data and analysis from forecasts and research reports. Our Briefings prepare you to start your day informed, to provide critical insights in an important meeting, and to understand the context of what’s happening in your industry. Non-clients can click here to get a demo of our full platform and coverage.
You've read 0 of 2 free articles this month.
685 Third Avenue21st FloorNew York, NY 100171-800-405-0844
1-800-405-0844sales@emarketer.com